---
title: WhatsApp Inbox Panel
category: product
entity_type: skill
price: $15
canonical: https://forgehouse.ai/skills/whatsapp-inbox-panel/
lang: en
hreflang_alt: https://forgehouse.ai/tr/skiller/whatsapp-inbox-panel/
last_updated: 2026-06-20
---

# WhatsApp Inbox Panel

> A compliant WhatsApp sales inbox with intent scoring, one thread per contact, and clean operator handoff.

A multi-channel WhatsApp inbox for a sales panel, built on the official WhatsApp Business Cloud API rather than a third-party gateway. Lead, prospect and customer conversations gather into one thread per contact, an AI intent classifier scores each as hot, warm or cold, and the operator takes over above a set threshold. Strict per-row isolation keeps one user's threads private, and the whole flow is consent-gated for compliance, so a sales team works fast without crossing legal or data lines.

## Use cases
- Handling inbound WhatsApp leads in a single sales inbox
- Scoring lead intent as hot, warm or cold automatically
- Handing a high-intent conversation to a human operator
- Keeping one thread per contact across multiple messages
- Isolating each operator's conversations from the rest of the team
- Respecting quiet hours and opt-out to stay compliant

## Benefits
- Every conversation lives in one continuous thread per contact
- Hot leads surface automatically so operators act on the right ones
- Built on the official API, avoiding third-party gateway risk
- Per-row isolation and consent gating keep the inbox compliant

## What’s included
- A three-pane inbox: lead list, conversation and lead profile
- An AI intent classifier scoring leads hot, warm or cold
- An operator-handoff threshold that pauses auto-reply for a human
- One-thread-per-contact continuity across channels
- Per-row data isolation so operators see only their own threads
- Consent gating, a quiet-hours guard and opt-out handling for compliance

## Who it’s for
Sales teams who manage WhatsApp leads and want one compliant inbox with intent scoring and clean operator handoff.

## How it runs
Scattered WhatsApp chats lose leads. This inbox gathers them per contact, scores intent, and hands the hot ones to a human, all within compliance:
1. Collects every inbound message into one continuous thread per contact on the official Business Cloud API
2. Classifies each conversation hot, warm or cold with an AI intent score shown in the lead list
3. Hands off to an operator above the hot threshold, pausing auto-reply so a human takes over
4. Isolates threads per user at the row level and masks personal numbers except for authorized admins
5. Gates on consent, guards quiet hours and honors opt-out, so the inbox stays within legal and platform rules

## FAQ
### Why the official API instead of a third-party gateway?
The official WhatsApp Business Cloud API keeps you within platform terms and avoids the account-ban risk of unofficial gateways. It is the compliant foundation for a sales inbox at scale.

### How does intent scoring decide a handoff?
Messages are classified hot, warm or cold from their content. Above the hot threshold the inbox notifies an operator and pauses any auto-reply, so a human takes the high-intent conversation rather than a bot.

### Can one team member see another's conversations?
No. Row-level isolation restricts each user to their own threads, and personal numbers are masked except for authorized admins, so conversations stay private and compliant.

## Price
$15, one-time, no subscription. VAT included.

Related guide: [How to run a marketing agency with AI automation](https://forgehouse.ai/guides/ai-marketing-agency-automation/)